FREE SHIPPING on AU/NZ orders over $200
  • Retailers
  • Help
  • Signature Guarantee
  • About Us
  • Sustainability
account_circle
  • login
Velocio // Australia
  • Women
    • Apparel
      • All Women's Apparel
      • Jerseys
      • Bibs, Shorts & Tights
      • Jackets & Vests
      • Base Layers
      • Socks & Shoe Covers
      • Gloves & Caps
      • Casual
      • Warmers
      • Accessories
      • Gift Cards
    • Featured Collections
      • New Arrivals
      • Best Sellers
      • Extended Sizes
      • Recycled and Natural Fiber
      • Final Sale
    • Riding Styles
      • Road
      • Gravel
      • Trail
      • Commute
  • Men
    • Apparel
      • All Men's Apparel
      • Jerseys
      • Bibs, Shorts & Tights
      • Jackets & Vests
      • Base Layers
      • Socks & Shoe Covers
      • Gloves & Caps
      • Casual
      • Warmers
      • Accessories
      • Gift Cards
    • Featured Collections
      • New Arrivals
      • Best Sellers
      • Extended Sizes
      • Recycled and Natural Fiber
      • Final Sale
    • Riding Styles
      • Road
      • Gravel
      • Trail
      • Bikepacking
      • Commute
  • TRAIL
    • ABOUT
      • TRAIL Collection
    • APPAREL
      • Women's
      • Men's
      • TRAIL Accessories
  • Culture
    • Who We Are
      • A Better Way: Our Mission
      • Velocio Milestones
    • Journal
      • Color Lookbook S/S '22
      • Advanced Rainwear
      • Transitions
      • The Power of 100
    • Ambassadors
      • Stories From Our Ambassadors
      • Meet Our Ambassadors
      • Velocio // Exploro
      • No Borders: Velocio | BMC | SRAM Gravel Team
      • Katerina Nash
    • Sustainability
      • The Trouble with Bike Apparel
      • Sustaining Our Brand
      • Why We Became Members of 1% for the Planet
  • Service
    • Support
      • Help Center
      • Signature Guarantee
      • Orders & Shipping
      • Returns & Exchanges
      • Repairs & Warranty
      • Product Info & FAQ
      • Product Care
      • Retailers
      • Contact Us
    • Product Guides
      • FlyFree
      • Layering Guide
      • Jersey Guide
      • Long Sleeve Jersey Guide
      • Bib Short Guide
      • Bib Tights Guide
      • Vest Guide
      • Jacket Guide
      • Glove Guide
    • Size Charts
      • Fit & Size Guide
      • Women's Size Chart
      • Men's Size Chart
    • account_circle
    • login
    • Retailers
    • Help
    • Signature Guarantee
    • About Us
    • Sustainability
search
search
shopping_bag

0

Continue Shopping

loading

SIGNATURE GUARANTEE: Try it for 30 days. Risk free.

FREE SHIPPING on AU/NZ orders over $200

Subtotal
$0.00
Continue Shopping
YOUR CART IS EMPTY

RETURNS & EXCHANGES

Start A Return

Select your region below, and have your shipping zip code and order number available. You’ll find your order number in your Velocio Order Confirmation email.

Return Policy

Our return process provides a refund of the purchase price of your item within 30 days of receipt. Please note:

  • Items must be returned clean. Used items must be laundered before they are returned. Any items received that are not clean will not be processed, and will be sent back to the customer.
  • Whenever possible please return items in new condition, with tags and packaging so that they can be restocked.
  • Socks, Face Masks, and BIVO Bottles are sold as FINAL SALE. They cannot be returned or exchanged.

Exchange Policy

Velocio does not offer direct exchanges, however we do offer instant credits to facilitate immediate re-orders. When submitting your return, choose the store credit option and place a new order for the item you’d like instead. Velocio retains the right to pursue payment for items not returned within 28 days of credit being provided.

Gift Return

Not your color? Not to worry. Gifts can be returned within 30 days. If you don’t have your order number, reach out to service@velocio.cc.

Signature Guarantee

The Velocio Signature Guarantee underscores our mission to create a better cycling experience. We believe that riding in our gear is the best proof of our commitment to quality and performance.

  • Try any of our products for 30 days risk free. If you're not happy, return it for a full refund.
  • Includes all Velocio-branded products.
  • Final Sale items may only be returned for store credit. No refunds.
  • Proof of purchase required.

Commitment to Sustainability

Returns that cannot be restocked, due to use or damage, are sent to our partner The Renewal Workshop. There they are renewed to a like-new state and made available through Velocio Renewed and removed from the waste stream.

Still have questions?

Contact Support
Customer Service Signature Guarantee Returns & Exchanges Repairs & Warranty Product Info & FAQ Retailers Contact Us Policies & Terms Privacy Policy Privacy Preferences
About Us Retailers Help Signature Guarantee About Us Sustainability Renewed
Follow Us
Region
© 2022, Velocio // Australia.

Velocio // Australia