Thanks for checking out Velocio. Below you’ll find our policy on how we collect information about you (if any) via the Internet and how we use it.
When we refer to “personal information” in this Statement, we mean information from which your identity is apparent or can be reasonably ascertained such as your name and contact information.
What personal information do we collect about you?
You can generally visit our website anonymously. We only collect personal information you provide. For example, if you choose to send us an email or create an account.
How do we use your personal information?
We use your personal information to deliver our services to you. We may also use your personal information to inform you of developments in our product, new Velocio stories or initiatives or about our friends. If we do this we will also try to provide you with an ‘opt out’, so that you no longer receive this information and can just get on with the business of riding your bike in fabulous clothes.
We may also use your personal information for statistical analysis and for the improvement of our products, website and services. If you do not wish to have your personal information used for a particular purpose, we will respect your wishes. To do this, contact
Do we disclosure of your personal information?
No. We do not sell or otherwise disclose your personal information to persons or entities outside our organization or its related and affiliated entities without first obtaining your consent, unless a disclosure of that information is required by us to provide our services to you.
If you visit this site to read or download information, our Internet Service Provider, may collect information such as the domain name from which you have connected from, the date, time and pages that you visit and the type of browser you use. This information is used on an aggregate and anonymous basis for statistical and web site development purposes only.
Linked Web Sites
Velocio may contain links to other web sites. Such links are provided for convenience only and may not remain current or be maintained. Velocio, LLC (Velocio) is not responsible for the content on those other sites or their privacy practices. Any links to other web sites should not be taken as an endorsement, approval, recommendation, or preference by us of the content, owners or operators of those sites.
Access to Your Personal Information
If you wish to review and / or make necessary corrections to the personal information that you have provided and we have recorded about you through this website, please send your request by email to
Changes to This Statement We may review this Statement from time to time. This statement was last updated on January 4, 2014.
We welcome your feedback.
At Velocio, we welcome your questions and comments regarding this statement or our privacy practices. If you have questions or comments, please contact us at
We offer FREE Ground shipping on orders over $250 USD, shipped to the US, EU & UK.
All orders have tracking information so you can plan your first ride in your new clothing. Orders are shipped daily Monday through Friday. Please allow one business day for processing.
For methods and transit times, please see our Shipping & Returns
If you have a shipping address that is outside of the EU or the US, import duties and taxes may be applied by your local authority. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
Orders are processed during working days – Monday through Friday, excluding holidays.
While we do our best to ensure prompt processing, we cannot be responsible for delay during shipping once the package has left our warehouse. Tracking information is provided on all packages for your convenience.
Not getting a perfect fit? Not psyched about the color? Wanting to make a return?
Our return policy is to provide a refund of the purchase price of your item within 30-days of receipt for items in new condition.
Your item must be in new condition, with tags, not worn or washed. We recommend storing them in their original bags while you decide to keep or return them.
NOTE: The cost of returning the product to us will be at your charge.
By using the Velocio website (“Site”), you agree:
a) that its content is only to be used as a guide and not rely on any implied representation or warranties that are not specifically stated in the Site
b) to use it on the basis of the below acknowledgements; and
c) to release Velocio, LLC (Velocio) from any liability arising out of the issues covered in the acknowledgements below.
By using this Site you acknowledge that:
a) Velocio endeavors to ensure that all information contained on the site is current and up to date, however, the content of the site should not be relied upon without first consulting a Velocio representative at
b) the use of any third party logo, trademark, company name or any other intellectual property (“third party IP”) does not mean that Velocio has any connection, association, partnership or agency with such a third party;
c) the use of third party IP does not indicate Velocio’s approval, endorsement or recommendation of such third party unless otherwise specifically stated;
d) Velocio does not approve or endorse the content of any third party website linked from or to the Site unless otherwise specifically stated;
e) you may share the content of the Site on social media websites by using the devices supplied by Velocio;
f) notwithstanding paragraph (e) above, you will not and have no permission to take imagery and text from the Site for any collateral third party use. In other words, you acknowledge that it is wrong to steal content from the Site, Velocio or our partners and to use it for yourself and others.
Velocio is the provider of this site and its contents. It makes no representations or warranties of any kind about this site or its contents. Velocio makes no representations and warranties relating to accuracy, merchantability or suitability for any purpose of the contents of any of the advertisements or any information or graphics contained in this site. This is not an exhaustive list. This site may contain technical inaccuracies or typographical errors. To the fullest extent permitted by law, Velocio nor any of its representatives can accept any liability for damages arising out of or in connection with the use of this site.
Where applicable Velocio has sought and received the consent and/or licenses from third parties to use various images on this Site. All site design, text, graphics, photos and arrangement of information on this site are subject to the copyright of Velocio.
If you wish to contact us: Please use our email address,
Complaints or Praise
If you have a complaint, a question or would like to adorn us with praise or invite us on a ride, we at Velocio would like to hear from you. Velocio will address any complaints within 7 working days. If you praise us, then Velocio reserves its right to put it on a testimonial page and we’d be very grateful!
Thanks for visiting our website. Thanks for supporting Velocio!
FREE Shipping to Australia & New Zealand on orders over $200.